Privacy policy
Store Policies
Welcome to Bowtique Events Ltd. We are committed to providing a transparent, secure, and satisfying shopping experience for all our customers. Please review the following policies before placing your order.
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1. Privacy Policy
We respect your privacy and are committed to protecting your personal information. When you place an order, we collect necessary details such as your name, address, email, and payment information. These details are used strictly for processing and fulfilling your order.
We do not sell or share your information with third parties, except as necessary to provide our services (e.g., shipping carriers or payment processors). Your data is stored securely, and we comply with all relevant data protection laws.
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2. Shipping Policy
Processing Time:
Orders are processed within (1–2) business days. Custom or bulk orders may take longer; estimated times will be communicated at checkout or via email.
Shipping Times:
- UK: 2–4 business days
Shipping Carriers:
We use trusted carriers including Royal Mail, DPD, and other couriers based on the delivery destination.
Shipping Fees:
Shipping costs are calculated at checkout based on the delivery location and order size.
Lost or Delayed Packages:
While we do our best to ensure timely delivery, we are not responsible for shipping delays caused by the courier or external factors. If your package is lost, please contact us and we’ll work with the carrier to resolve the issue.
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3. Return & Refund Policy
Due to the nature of our products (paper goods and greeting cards), we do not accept returns or exchanges unless the item arrives damaged or there was an error on our part.
Damaged Items:
If your order arrives damaged, please contact us within 3 days of delivery. Include photos of the damage and your order number. We will arrange a replacement or refund.
Custom Orders:
Custom or personalised items are non-refundable and non-returnable unless defective.
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4. Payment Policy
We accept secure payments via:
• Visa / MasterCard / American Express
• PayPal
• Shopify Payments
• Apple Pay / Google Pay
Your payment information is encrypted and never stored on our servers.
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5. Terms of Service
By using our website, you agree to the following terms:
• You will not use the site for any unlawful or abusive purpose.
• All designs, images, and content on our website are the intellectual property of Bowtique Events Ltd and may not be copied, reproduced, or distributed without permission.
• We reserve the right to cancel any order for any reason, including suspected fraud or misuse.
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6. Contact Information
If you have any questions about these policies or need support with your order, please reach out:
Email: Info@bowtiqueevents.co.uk
Instagram: @Bowtiqueevents_
Business Hours: Mon–Fri, 8am - 1pm GMT
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